OBJET<\/strong><\/p>\n La sas VAHANA est sise 15 chemin des Rompudes, Domaine du Vallon \u00e0 34160 Saint-Jean-de-Cornies. Elle est immatricul\u00e9e au RCS de Lunel sous le num\u00e9ro 81110719200023. \u00a0<\/p>\n \n The purpose of these General Terms and Conditions of Online Sale is to inform any potential consumer, whether an individual or a legal entity, of the terms and conditions under which the company sells and delivers the products ordered. These general terms and conditions of sale also define the rights and obligations of the parties in the context of the sale of products by the seller to the consumer.<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n They apply, without restriction or reservation, to all sales by the seller of products offered on its website: http:\/\/vahana.fr<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n Placing an order on this site implies acceptance of these conditions.<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n <\/p><\/p>\n \u00a0<\/p>\n \n 1.1. The prices of our products are given in euros, inclusive of VAT, subject to a change in the French VAT rate. Prices do not include shipping costs, which are invoiced in addition to the price of the products purchased, depending on the amount or weight of the order.<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n 1.2. All orders, whatever their origin, are payable in Euros.<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n 1.3. The company reserves the right to modify its prices at any time, but products will be invoiced on the basis of the prices in force at the time orders are registered, subject to availability on that date. The buyer will be notified of any such changes before any order is placed.<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n 1.4. The VAT rate indicated on the order form is that applicable on the day of the order.<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n 1.5. The VAT rate applicable regardless of where the purchaser comes from is the seller’s rate, i.e. 20%.<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n 1.6. If the delivery takes place outside the territory of the European Union, the customs taxes and formalities relating thereto remain the sole responsibility of the buyer.<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n <\/p><\/p>\n \u00a0<\/p>\n \n Products purchased on the http:\/\/vahana.fr\/ <\/a> website remain the property of the company until full payment has been received.<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n <\/p><\/p>\n \u00a0<\/p>\n \n The http:\/\/vahana.fr website offers its customers several ways of ordering:<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n 1. Online ordering :<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n Orders placed on the http:\/\/vahana.fr website are subject to a number of stages, all of which require the buyer to click to validate the order. The final validation during the order process is equivalent to an agreement to accept the information linked to these General Terms and Conditions of Sale.<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n 2. Quote orders:<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n The customer can request a quote via the site from their customer account or by email. In return, VAHANA sas makes a proposal to the customer that he or she can validate and add to his or her shopping basket, and then continue the online ordering process. He can also conclude the procedure by email.<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n 3. Order by telephone:<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n Orders placed by telephone will only be accepted after approval by VAHANA sas; they will only become effective upon receipt of payment in accordance with the terms and conditions defined at the time of the order.<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n <\/p><\/p>\n \u00a0<\/p>\n \n The seller must inform the consumer of the essential characteristics of the goods before the contract is concluded. That being the case, you declare that you have read and accepted these General Terms and Conditions of Sale before placing your order.<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n <\/p><\/p>\n \u00a0<\/p>\n \n When the customer validates his\/her order, this validation implies acceptance of these General Terms and Conditions of Sale. Its application cannot be called into question, unless withdrawal is made within 7 days of receipt of the order.<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n <\/p><\/p>\n \u00a0<\/p>\n \n In accordance with article 1369-2 of the French Civil Code, the seller undertakes to confirm the customer’s order by means of an acknowledgement of receipt sent by e-mail within 24 hours. This will specify the content of the order, its cost, the method of payment chosen and the delivery terms.<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n <\/p><\/p>\n \u00a0<\/p>\n \n In the absence of proof to the contrary, the data recorded on the http:\/\/vahana.fr\/ website, which remain archived by the seller, constitute proof of all transactions between VAHANA and its customers.<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n <\/p><\/p>\n \u00a0<\/p>\n \n The essential characteristics of the products offered for sale on the http:\/\/vahana.fr\/ website are made available to the buyer before he\/she validates his\/her order. Normally, products ordered are delivered within 24-48 hours, except for out-of-stock products and Picasso for Horses brand items which require 4 to 8 days for manufacture.<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n As this information comes directly from our suppliers, errors or changes may exceptionally occur. If a product is unavailable after you have placed your order, we will inform you by e-mail or post as soon as possible. Depending on your instructions, and after informing you of the delivery times announced by the supplier concerned, we will cancel or process your order. If you pay online at the time of ordering, you will be refunded; if you pay by cheque, we will send you the cheque by post.<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n <\/p><\/p>\n \u00a0<\/p>\n \n 9.1 General information<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n Products purchased on the site are dispatched in accordance with the delivery times defined in the \u2018Delivery\u2019 paragraph, once payment has been confirmed and any necessary customs documents have been obtained (outside the EU). The products are delivered to the delivery address you indicated during the ordering process. An email will be sent to you if you are late.<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n The delivery times indicated are a minimum of 24 hours and a maximum of 72 hours after dispatch (depending on the announced state of stock and\/or the supplier’s information concerning the possible period of availability), depending on the delivery option chosen, and for delivery in mainland France. For all shipments within Europe, 6 to 8 days will be required for delivery. For shipments to other countries, delivery times will vary depending on the destination and the nature of the goods.<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n Some products, because of their intrinsic characteristics (nature, size, fragility, etc.) cannot benefit from all types of transport. VAHANA reserves the right to adapt the method of delivery of your order according to the characteristics of the products ordered and the destination of the parcel. Products are delivered to the delivery address indicated during the ordering process.<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n In addition, VAHANA cannot be held responsible for the consequences of a delay in delivery for which it has no control, such as the occurrence of an event of force majeure and in particular in the event of a total or partial strike by postal services, carriers, and disasters caused by floods or fires.<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n 9.2 – Delivery problems<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n You must notify the carrier and VAHANA of any reservations about the product delivered (e.g. damaged package, already opened, etc.) on the signature slip presented to you within 3 days of receiving the product. If the parcel is lost or not received, please contact us as soon as possible to check with the delivery services. Please take a photo of the parcel if it is damaged.<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n 9.3 – Product conformity<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n VAHANA sas undertakes to refund or exchange any products that do not correspond to your order, except for Picasso for Horses brand items, which are neither exchangeable nor refundable. If this is the case, we would be grateful if you could make a detailed report in writing and return the product(s) to us. VAHANA will exchange or refund the product(s). The request must be made within seven working days of delivery. Any claim made after this deadline will not be accepted. Products must be returned to us in the condition in which you received them, with all the elements delivered (box, basket, packaging). Postage costs will be reimbursed on the basis of the invoiced rate.<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n In accordance with Article 4 of Decree No. 78-464 of 24 March 1978, the provisions hereof shall not deprive the consumer of the legal guarantees which oblige the professional seller to guarantee the consumer against all the consequences of hidden defects or lack of conformity of the item sold. Hidden defects must: undeniably impair the use or appearance of the product, render it unusable, exist at the time of purchase and have been concealed. The definition of a lack of conformity: a product that does not conform to the description provided at the time of purchase and to the use expected for this type of article (Article L.217-4 of the French Consumer Code).<\/p>\n The products sold on Vahana.fr are explicitly presented as being handcrafted and as such may present slight defects or imperfections in appearance, texture or colour spots, all of which are inherent to this type of production. Under no circumstances may they be considered as hidden defects or a lack of conformity in the legal sense of the term. Reimbursement of the cost of sending or returning the parcel cannot be claimed for these reasons.<\/strong><\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n Payment for your purchases can be made by :<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n – Paypal or credit cards for online orders: Visa, MasterCard, other credit cards.<\/p>\n – Bank transfer if this option is ticked when ordering online.<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n Orders placed outside mainland France can only be paid for by credit card. Payment of the full price must be made at the time the order is placed by the buyer. At no time may the sums paid be considered as deposits. The Seller will collect the full amount of the order when the order is validated.<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n <\/p><\/p>\n \u00a0<\/p>\n \n For payment by credit card, our site is protected by a reliable agreement with the Qonto bank and is recognised by banking organisations. This means that your credit card details are never transmitted over the network, as the payment operation is carried out directly on the bank’s server. These details are never stored by our services, and you will be asked for them again each time you make a purchase on our site.<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n You can pay securely using your PayPal account (https:\/\/www.paypal.com\/fr\/home) <\/a><\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n We offer a fully secure payment system. We accept the following cards: <\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n <\/p><\/p>\n \u00a0<\/p>\n \n When a payment is made on our online sales site, the website encrypts the connection between the customer’s computer and the payment service. They use the HTTPS protocol and the vast majority of web browsers display a small padlock in one of the corners of the screen. The \u2018s\u2019 behind http means that the connection between your computer and the payment server is encrypted using the SSL protocol: if a hacker intercepts the data, all he will see is a series of incomprehensible, indecipherable symbols.<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n <\/p><\/p>\n \u00a0<\/p>\n \n 12. 1 – Exchange<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n Delivered products may be returned for exchange by the purchaser to VAHANA SAS under the conditions and according to the instructions detailed below. Please contact us before returning for exchange by email to define the terms and conditions. Products must be returned in perfect condition for resale or in their original condition (packaging, accessories, instructions, etc.).<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n How to return the product for exchange<\/strong><\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n The product may be exchanged, in which case the return postage costs shall be borne by the purchaser. The costs associated with a new delivery of products shall be borne by the purchaser.<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n Return by parcel or post<\/strong><\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n VAHANA accepts the return by parcel or by post of any item purchased on http:\/\/vahana.fr\/ if it is returned within 2 (two) weeks from the date of receipt of the order by the buyer.<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n The cost of postage for the return package as well as the initial postage costs remain the responsibility of the purchaser.<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n To return a product, the buyer must follow the instructions below:<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n Use the original packaging to return the product(s).<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n Send the parcel to the following address<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n VAHANA <\/p><\/p>\n \u00a0<\/p>\n \n All risks associated with the return of the product shall be borne by the purchaser.<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n 12. 2 – Satisfied or your money back<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n To exercise your right to reimbursement or retraction, you have a period of 7 days from delivery of the products ordered to return them to us or request an exchange. In the event of a return, the products must not have been used.<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n They must be returned to us in their original condition and complete (packaging, accessories, instructions, etc.) to enable them to be remarketed as new, and accompanied by a copy of the invoice for optimum management.<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n Similarly, if the product is returned to us incomplete or damaged, we reserve the right to refuse a refund. In other cases, the products will be reimbursed under the same conditions as the original payment.<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n The cost of returning the product remains at the customer’s expense, as does the cost of the initial shipment of the product concerned.<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n Only the price of the product will be refunded. The refund will be made as soon as possible and no later than 30 days after the date on which this right was exercised. VAHANA may also grant the purchaser a credit note if the customer so requests.<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n If you wish to return a product, you must give precise details of the reason for the return.<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n <\/p><\/p>\n \u00a0<\/p>\n \n <\/p><\/p>\n \u00a0<\/p>\n \n To ensure that your parcel is tracked and that your withdrawal request is processed correctly, we recommend that you choose to return your parcel by La Poste’s tracked colissimo service. If you return the parcel to us without Colissimo tracking, we decline all responsibility in the event that the parcel does not reach us. No investigation by La Poste will then be possible.<\/p>\n <\/p><\/p>\n \u00a0<\/p>\n \n <\/p><\/p>\n \u00a0<\/p>\n \n
La soci\u00e9t\u00e9 propose la vente en ligne d’\u00e9quipements pour les chevaux et les cavaliers, \u00e0 savoir licols, longes, mousquetons, tapis de monte, drapeaux, ballons, sticks, cordelettes, gu\u00eatres, sangles et cr\u00e9celles.<\/p>\nARTICLE 1 – PRIX<\/strong><\/h2>\n
ARTICLE 2 – <\/b>R\u00c9SERVE<\/b><\/span> DE <\/b>PROPRI\u00c9T\u00c9<\/b><\/span><\/h2>\n
ARTICLE 3 – COMMANDE<\/strong><\/h2>\n
ARTICLE 4 – VALIDATION<\/strong><\/h2>\n
ARTICLE 5 – ENGAGEMENT<\/strong><\/h2>\n
ARTICLE 6 – CONFIRMATION DE LA COMMANDE<\/strong><\/h2>\n
ARTICLE 7 – LA PREUVE<\/strong><\/h2>\n
ARTICLE 8 \u2013 PRODUITS ET\u00a0DISPONIBILIT\u00c9<\/strong><\/h2>\n
ARTICLE 09 – LIVRAISON<\/strong><\/h2>\n
ARTICLE 10 – GARANTIE<\/strong><\/h2>\n
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ARTICLE 11 – <\/strong>PAIEMENT<\/strong><\/h2>\n
ARTICLE 12 : PAIEMENT S\u00c9CURIS\u00c9<\/b><\/h2>\n
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ARTICLE 13 – ECHANGE, SATISFAIT OU REMBOURSE<\/strong><\/h2>\n
ARTICLE 14 – PROPRI\u00c9T\u00c9 INTELLECTUELLE<\/b><\/h2>\n