{"id":53475,"date":"2026-11-10T07:38:23","date_gmt":"2026-11-10T06:38:23","guid":{"rendered":"https:\/\/vahana.fr\/?page_id=53475"},"modified":"2026-11-10T07:38:29","modified_gmt":"2026-11-10T06:38:29","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/vahana.fr\/en\/privacy-policy\/","title":{"rendered":"Privacy policy"},"content":{"rendered":"\n<div class=\"wp-block-group v-legal is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"v-legal-version wp-block-paragraph\"><em>Effective as of 9 November 2026. In case of discrepancy, the French version prevails.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This policy explains which personal data Vahana collects when you visit vahana.fr or place an order, why, who it is shared with, how long it is kept and how to exercise your rights, in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Data controller<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vahana, SASU, 15 chemin des Rompudes, Domaine du Vallon, 34160 Saint-Jean-de-Cornies, France. Contact: hello@vahana.fr<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Data we collect<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>When you order or create an account<\/strong>: first and last name, delivery and billing addresses, email, phone number, order history. Card details are entered directly with our payment providers; Vahana never has access to them.<\/li>\n\n\n\n<li><strong>When you subscribe to the newsletter<\/strong>: email address and, where applicable, first name.<\/li>\n\n\n\n<li><strong>When you send a message or a review<\/strong>: name, email and the content of your message or review.<\/li>\n\n\n\n<li><strong>When you browse the site<\/strong>: IP address, device and browser type, pages viewed, and cookie data, according to your choices (see below).<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Purposes and legal bases<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Processing and delivering your orders, handling customer service, returns and complaints: performance of the contract.<\/li>\n\n\n\n<li>Issuing invoices and meeting our accounting and tax obligations: legal obligation.<\/li>\n\n\n\n<li>Sending our newsletter and offers: your consent, which you can withdraw at any time via the unsubscribe link in every email.<\/li>\n\n\n\n<li>Reminding you of an unfinished cart and inviting you to leave a review after a purchase: our legitimate interest, which you may object to at any time.<\/li>\n\n\n\n<li>Measuring site traffic and showing relevant advertising: your consent to the cookies concerned.<\/li>\n\n\n\n<li>Preventing fraud and securing the site: our legitimate interest.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Recipients<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Your data is never sold. It is shared only with the providers who help us run the shop, and only to the extent necessary for their task:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>payments: Stripe (including Klarna) and PayPal;<\/li>\n\n\n\n<li>logistics and delivery: our logistics provider and carriers (Colissimo, Chronopost);<\/li>\n\n\n\n<li>website hosting: Rocket.net;<\/li>\n\n\n\n<li>email and newsletter: Klaviyo;<\/li>\n\n\n\n<li>traffic measurement and advertising, according to your cookie choices: Google and Meta;<\/li>\n\n\n\n<li>cookie consent management: CookieYes; form spam protection: Cloudflare.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Transfers outside the European Union<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Some of these providers, including Rocket.net, Stripe, PayPal, Klaviyo, Google and Meta, are based in the United States or may process data there. These transfers are covered by the safeguards provided for by the GDPR, in particular the EU-US Data Privacy Framework or the European Commission\u2019s standard contractual clauses.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Retention periods<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customer data: for the duration of the business relationship, then 3 years after the last order for marketing purposes.<\/li>\n\n\n\n<li>Invoices and accounting records: 10 years, as required by law.<\/li>\n\n\n\n<li>Prospects and newsletter subscribers: 3 years after your last contact with us, or until you unsubscribe.<\/li>\n\n\n\n<li>Cookies: 13 months maximum; your consent choices are kept for 6 months.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Your rights<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You have the right to access, rectify, erase, restrict and object to the processing of your data, the right to data portability, the right to withdraw your consent at any time, and the right to give instructions on what happens to your data after your death. To exercise them, write to us at hello@vahana.fr; we reply within one month. Proof of identity will only be requested if there is reasonable doubt about your identity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you believe your rights are not being respected, you may lodge a complaint with the CNIL, the French data protection authority (<a href=\"https:\/\/www.cnil.fr\" target=\"_blank\" rel=\"noopener\">www.cnil.fr<\/a>), or with the supervisory authority of your country of residence.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Cookies<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">On your first visit, a banner lets you accept, refuse or customise cookies. Cookies strictly necessary for the site to work (cart, login, security) do not require your consent. Analytics and advertising cookies are only set with your consent. Refusing is as easy as accepting, and continuing to browse does not count as consent.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can change your choices at any time: <a href=\"#\" class=\"cky-banner-element\">manage my cookie preferences<\/a>.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Effective as of 9 November 2026. In case of discrepancy, the French version prevails. This policy explains which personal data Vahana collects when you visit vahana.fr or place an order, why, who it is shared with, how long it is kept and how to exercise your rights, in accordance with the General Data Protection Regulation [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-53475","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/vahana.fr\/en\/wp-json\/wp\/v2\/pages\/53475","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vahana.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vahana.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vahana.fr\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/vahana.fr\/en\/wp-json\/wp\/v2\/comments?post=53475"}],"version-history":[{"count":1,"href":"https:\/\/vahana.fr\/en\/wp-json\/wp\/v2\/pages\/53475\/revisions"}],"predecessor-version":[{"id":53476,"href":"https:\/\/vahana.fr\/en\/wp-json\/wp\/v2\/pages\/53475\/revisions\/53476"}],"wp:attachment":[{"href":"https:\/\/vahana.fr\/en\/wp-json\/wp\/v2\/media?parent=53475"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}