FAQ

Yes — especially the Soft halter, which is gentle enough for young or sensitive horses.
That said, even a soft rope halter is a training tool that must be used with kindness, experience, and, ideally, professional guidance.

Suede FlyPad :

• Before first use: apply a transparent waterproof spray
• In case of dust, brush carfelly the FlyPad with a soft brush
• If stained: use a suede eraser and re-waterproof
• Use a damp sponge to clean the surface in contact with your horse
• Storage: use the Cocoon cover to protect it when stored or when riding in wet conditions

FlyPad Aqua (Airmesh fabric):

• Simply wipe it with a damp sponge or even rinse it with a hose — the FlyPad Aqua is water-friendly and can go in the water!
• The handle is made of natural leather, so it should be conditioned from time to time.

Vahana halters tend to run slightly large. Here’s our size guide:

• M (Mini) – Mini-shetlands, mini horses
• S (Shetland) – Classic shetlands
• P (Pony) – small ponies (B and C)
• A (Arab) – Large ponies (D) with fine head and arabian horses
• C (Cob) – Horses up to 1.60 m (15.3 hh) (Spanish, Quarter, etc.)
• F (Full) – Horses from 1.60 m to 1.68 m (from 15.3 hh to 16,2 hh)
• W (Warmblood) – Tall horses over 1.68 m (16,2 hh)
• D (Draft) – Draft horses

When in doubt, send us a message with your horse’s breed, height, and a side photo — we’ll guide you.

The Pro halter is made from semi-rigid rope, allowing for very fine communication with the horse — but it requires solid experience in groundwork and excellent timing.

The Soft halter, made from supple rope, is more forgiving and still very effective as a training tool. It’s ideal for beginners, sensitive horses, or young ones in early training.

All our rope halters are educational tools that should be used with skill or professional guidance.

The FlyPad Cheval suits most horses — from large ponies (size D) to draft horses. It’s suitable for riders of all levels.

The FlyPad Pony is designed for B ponies (small ponies) up to small horses, and for riders weighing 55 kg (121 lb) or less, to ensure optimal protection of the horse’s back.

Not sure which model to choose? Feel free to contact us with a photo of your horse and your size — we’ll be happy to help.

Orders are prepared and shipped within 24 hours (excluding weekends and holidays).
Delivery times depend on the chosen carrier and destination.
👉 You’ll receive a tracking link by email once your parcel is shipped.

Vahana ships worldwide.
Shipping costs are automatically calculated based on the destination and the weight of the parcel.

As soon as your order is dispatched, you’ll receive an email with a tracking link to follow your parcel in real time.

For logistical reasons, orders cannot be modified once payment is confirmed.

If you made a mistake, contact us quickly — if the order hasn’t been shipped yet, we’ll do our best to help.

Yes — as long as the product is unused, in its original packaging, and with the QR-code label still attached.

Return address:

VAHANA – chez BOOST
99 impasse de la Station
30900 Nîmes – France

1. Make sure the product is in new condition, complete, with its original packaging and QR-code tag.
2. Send it to the address above.
3. We recommend using tracked shipping. Returns without tracking or past the deadline cannot be processed.

You have 30 days from receipt of your order to request a return or an exchange.
After this period, requests can no longer be processed.

We accept credit cards (Visa, Mastercard, etc.), PayPal, and bank transfers.

All payments are processed securely.Tous les paiements sont sécurisés.

Yes. Just enter your promo code or credit voucher in the “Promo Code” field at checkout — it will be applied automatically.

Yes — PayPal offers a 4x interest-free installment plan for eligible customers. This option appears automatically during checkout via PayPal.

The FlyPad is an ergonomic riding pad. It protects the horse’s back, column and withers while offering the rider comfort and stability.

The FlyPad Wings are adjustable to adapt to the horse’s morphology. It allows the rider’s leg to fall freely, ensuring an aligned posture. It has 5 practical rings to hang an airbag, a bag or accessories. The FlyPad is manufactured in France and Italy with high-end materials.

The rope halter allows for more precise and subtle communication with the horse.
It is a powerful educational tool, which should be used with accuracy, skill, and kindness.